1. What is Feline Tails?
Feline Tails is New York City’s only commission-free, sitter-vetted cat care platform. We connect cat owners with verified, insured sitters who offer boutique-level care, transparent pricing, and a feline-first approach. Learn more about Feline Tails.
2. How Does the Booking Process Work?
Booking is quick and flexible:
3. What’s an Intro Call?
A complimentary 15–20 minute video chat to build trust, ask questions, and discuss your cat’s needs.
4. What’s a Mingle & Greet?
An optional meeting—virtual or in-person—to observe sitter-cat interaction and review care instructions.
You can book the following cat‑only services through Feline Tails:
Stay & Play – In‑Home Cat Sitting
We offer extended sitting visits for 1 hour, 4 hour, 8 hour time blocks as well.
Home Away From Home – Boarding
All service pricing is shown clearly before you confirm your booking.
Choose the option that fits how often you book:
Pay‑As‑You‑Go
Standard Membership
Important:
The membership discount applies to the service cost only (sitting or boarding plus any service add‑ons such as additional cats or an experienced sitter).It does not apply to platform fees or extended booking fees.
Your discount and final total are always shown at checkout before you confirm.
No hidden fees.
At checkout, the following may apply:
All applicable fees are displayed clearly before you confirm your booking.
All payments are processed securely through the Feline Tails platform.
9. Are Sitters Background-Checked?
Yes. Multi-step vetting, interviews, background checks, and feline-specific care training.
10. How Are Sitters Vetted?
Manual review, references, training, background checks, interviews, safety quizzes, and onboarding.
11. Is My Cat Covered by Insurance?
Yes, when booked with a verified sitter who opts into our group policy.
12. How Do I Know Your Sitters Are Trustworthy?
All sitters are manually vetted, background-checked, and trained in feline-first care.
13. How Are Sitters Rated and Reviewed?
Trust Score based on background checks, training, and client reviews. Look for badges like Verified Sitter or Top Rated.
14. What’s Included in My Membership?
15. Can I Pause, Downgrade, or Cancel My Membership?
Yes, anytime through your dashboard.
16. Do I Need a Membership to Book a Sitter?
No, membership is optional. Pay-As-You-Go is available.
17. How Do I Cancel or Reschedule?
Manage appointments in your Owner Dashboard.
18. What if I need a sitter in less than 48 hours?
Use Fast Track Booking:
19. What if I travel often or have multiple cats?
Tiered memberships to match your lifestyle.
20. Can I keep the same sitter?
Yes, Feline Tails supports long-term sitter relationships.
21. How do I receive updates during care?
Daily updates via your preferred method: photos, check-ins, notes.
22. What if my cat doesn’t adjust well to a sitter or new environment?
23. How do you handle aggressive or anxious cats?
24. Do you support senior cats or cats with medical needs?
Yes. Experienced sitters, medication routines, mobility support, and senior support discounts.
25. What happens if I need help or something goes wrong?
26. What if I need help during a booking?
Access real-time support, incident reporting tools, and educational resources.
Use our Fast Track Booking for urgent care:
Email support or call us at (929)-500-1596
📧 customersupport@felinetails.com
Subject: [URGENT] Fast Track Booking Request
Include:
We’ll reply within 2 hours (during business hours) with sitter options and set up a same-day Intro Call.
27. What if I need a sitter urgently?
Use Fast Track Booking for last-minute care.
28. Do sitters offer overnight house sitting?
No, but Home Away from Home boarding ( sitter boards cat in their own home) is available.
29. How do I use my Owner Dashboard?
View upcoming and past bookings, schedule or reschedule appointments, receive reminders, and manage everything in one place.
“I felt very confident my cat(s) were being played with while we were gone. Our cats were so happy when we came home , it was clear the quality of care was top notch.”
— Gretchen, NYC Cat Mom
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